Your name: The date? The date of the first occurence: Problem Severity Minor Minor Minor Minor Which machine? Which areas are at fault? Communications Network User Disk Mouse Rats Manufacturer Screen Your manager Duh I don't know Everything Is it plugged in? Yes No Is it turned on? Yes No Has it been stolen? Yes No Have you tried to fix it yourself? Yes No Have you made it worse? Yes No Have you read the manual? Yes No Are you sure you read the manual? Yes No Are you absolutely certain you've read the manual?Yes No Did you understand it?Yes No If `Yes' then why can't you fix it yourself? Is the equipment unexpectedly noisy?Yes No If `Yes', what sort of noise? Grinding Whirring Scraping Whining Sandpaper A pig farting Rattling Is there a smell of burning? Yes No If `Yes' is the equipment on fire? Yes No If `Yes', why are you sitting in front of it? Is the fault repeatable? Yes No If `no', then why are you worried about it? If `yes', then why are you still doing that? What were you doing (with the equipment) at the time the fault occurred? If `nothing' explain why you were logged in. Are you sure you aren't imagining the problem? Yes No Do you have any independent witnesses of the problem? Yes No Describe the problem. Now, describe the problem accurately. Speculate wildly about the cause of the problem.